[Resolved] Idea Cellular — complain about failed transaction | |||||
On 28th february 2018 i had recharged my idea cellular number ([protected] prepaid connection) with amount of rs.199 (Data pack offering 1.4 gb per day for 28 days) using the official website of idea cellular. I had made the payment through the mode of internet banking but the transaction got failed and the amount was deducted from my bank account (Sbi engineering college branch lucknow). So i contacted customer care of idea cellular but they told me that there was no transaction history on mobile number ([protected] reference id [protected]) so i contacted sbi and they gave me ticket number ([protected]) and on 6th march 2018 they resolved and settled the payment of rs.199 (Bank reference id igaczvrjn1). So i again contacted customer care of idea cellular but they have given me an unsatisfactory response. Kindly take a action in this matter. Thank you i have enclosed screenshot regarding the problem. Was this information helpful? | |||||
Mar 13, 2018 Complaint marked as Resolved Amount has been refunded into my account Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the inconvenience caused. We have taken a note of your feedback for further improvement in our services. Please let us know if we can assist with anything else. Regards, Neha | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret for the trouble caused. As per our records, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.
Regards,
Neha