[Resolved] Idea Cellular — complaint against idea/idea agent for misleading for new connection

jumur_baruah

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

Hi, i had raised a complaint sending mailid with details of whatsup chat to [protected]@idea. Adityabirla.com. However idea have declined of such commitment and sent a mail of lok nyaylay intimation! Idea cellular for non-payment.

For a idea connection i was approached by idea agent, and i was told that for first two months there won't be any charges and billing will start only from 3rd month.. However there was bill generated, and even though i cross checked with the agent, he suggested not to pay the bill amount saying the amount will be paid by idea itself as you got the connection on offer... I had later request for discontinuance of the number and the number had been discontinued long back. However there has not been any steps on the complaint i raised against the bill and idea agent... I also have the whatsup chat with the idea agent ‪can be attached if it help...

Regards,
Jumur baruah

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Mar 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 20, 2018

Updated by jumur_baruah 10/08/17, 16:58 - Messages to this chat and calls are now secured with end-to-end encryption. Tap for more info.
10/08/17, 16:58 - ‪+[protected]‬: hello sir its idea office
10/08/17, 16:58 - ‪+[protected]‬: send me your documents
10/08/17, 16:59 - ‪+[protected]‬: both side of aadhar, current address prof light bill
10/08/17, 16:59 - jumur baruah: Ok..
10/08/17, 16:59 - jumur baruah: Will send on Saturday
10/08/17, 16:59 - ‪+[protected]‬: 1passport size photo
10/08/17, 16:59 - ‪+[protected]‬: oky sir
12/08/17, 18:05 - ‪+[protected]‬: hello sir
12/08/17, 18:05 - ‪+[protected]‬: send me your documents
13/08/17, 11:47 - jumur baruah: Hello..no plans for postpaid..
17/08/17, 12:14 - ‪+[protected]‬: 499/-
17/08/17, 12:14 - ‪+[protected]‬: calls -unlimited
17/08/17, 12:14 - ‪+[protected]‬: sms-unlimitd
17/08/17, 12:15 - ‪+[protected]‬: roaming -incoming free
17/08/17, 12:15 - ‪+[protected]‬: DATA 4G-35GB, 2G -unlimited
17/08/17, 12:16 - ‪+[protected]‬: and 1st month bill company pay
17/08/17, 18:10 - ‪+[protected]‬: sir plz send me your documents
21/08/17, 14:48 - ‪+[protected]‬: sir new number send karta hu choice kijiye
21/08/17, 14:48 - ‪+[protected]‬: [8/18, 12:18 PM] : [protected]
[protected]
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[8/18, 12:18 PM] : [protected]
[protected]
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21/08/17, 18:26 - jumur baruah: IMG[protected]WA0002.jpg (file attached)
21/08/17, 18:30 - ‪+[protected]‬: sir aadhar card
21/08/17, 18:31 - ‪+[protected]‬: both side of aadhar, current address prof light bill
1passport size photo
21/08/17, 18:32 - jumur baruah: Ok..
21/08/17, 18:40 - ‪+[protected]‬: light bill send kijiye just
21/08/17, 18:41 - ‪+[protected]‬: current address prof chaye
21/08/17, 18:43 - ‪+[protected]‬: passport size photo
21/08/17, 18:43 - jumur baruah: Ghar pahuch ke bhejta hoo
21/08/17, 18:43 - ‪+[protected]‬: kk
21/08/17, 18:46 - ‪+[protected]‬: and konsa number choice kiya vo b send kijiye
22/08/17, 13:09 - ‪+[protected]‬: sir kya hua
22/08/17, 13:09 - ‪+[protected]‬: and 2months company bill offer chlra hy
22/08/17, 16:10 - jumur baruah: Ya..
22/08/17, 16:10 - jumur baruah: Kal late hua
22/08/17, 16:10 - jumur baruah: Aaj send Kar dunga
23/08/17, 12:02 - ‪+[protected]‬: sir just light bill and passport size photo send kjiye
23/08/17, 15:19 - jumur baruah: IMG[protected]WA0003.jpg (file attached)
23/08/17, 15:37 - ‪+[protected]‬: sir tumcha light bill send kara current address prof sati
23/08/17, 16:07 - jumur baruah: IMG[protected]WA0005.jpg (file attached)
23/08/17, 16:07 - jumur baruah: Adhar card??
23/08/17, 16:20 - jumur baruah: Adhar card Chahiye kya
23/08/17, 16:21 - jumur baruah: Who will deliver me the sim card???
23/08/17, 16:52 - ‪+[protected]‬: sir sim courier se milega
23/08/17, 16:54 - ‪+[protected]‬: sir addres thoda detail me send kijye
23/08/17, 16:54 - ‪+[protected]‬: landmarks 3
23/08/17, 16:55 - ‪+[protected]‬: is address pe rehte hai naa
23/08/17, 16:55 - jumur baruah: A404, Palash Plus, Kaspate Vasti, Wakad, Pune 411057
23/08/17, 16:55 - ‪+[protected]‬: ok landmarks 2
23/08/17, 16:56 - jumur baruah: Near Euro school
23/08/17, 16:56 - ‪+[protected]‬: 1 more
23/08/17, 16:56 - jumur baruah: Near Pink city
23/08/17, 16:56 - ‪+[protected]‬: oky tx
23/08/17, 16:56 - jumur baruah: Isme billing ka kya hai
23/08/17, 16:56 - ‪+[protected]‬: sir aap free hai kya
23/08/17, 16:57 - ‪+[protected]‬: call karna hy
23/08/17, 16:57 - jumur baruah: Ok
23/08/17, 16:57 - ‪+[protected]‬: tx
23/08/17, 17:00 - jumur baruah: [protected]
23/08/17, 17:01 - ‪+[protected]‬: ok
23/08/17, 17:02 - jumur baruah: Plan kaunsa hai n kitne mahine free bol Raha hai
23/08/17, 17:04 - ‪+[protected]‬: 2monts free hoga
23/08/17, 17:04 - ‪+[protected]‬: and 499 kaa plan hai
23/08/17, 17:04 - jumur baruah: Ok
23/08/17, 17:05 - ‪+[protected]‬: sir plz id prof phirse send kijiye naa flash aara hai
23/08/17, 17:05 - ‪+[protected]‬: 35GB DATA 4G AND 2G -UNLIMITED
23/08/17, 17:05 - ‪+[protected]‬: CALLS -UNLIMITED
23/08/17, 17:06 - ‪+[protected]‬: SMS FREE
23/08/17, 17:06 - ‪+[protected]‬: ROAMING INCOMING FREE
23/08/17, 17:06 - jumur baruah: IMG[protected]WA0008.jpg (file attached)
23/08/17, 17:06 - ‪+[protected]‬: 👆🏼👆🏼PLZ RESEND KIJIYE
23/08/17, 17:06 - jumur baruah: IMG[protected]WA0010.jpg (file attached)
23/08/17, 17:06 - ‪+[protected]‬: TX
23/08/17, 17:07 - ‪+[protected]‬: OK
23/08/17, 18:00 - ‪+[protected]‬: sir assam ka pin code send kijiye
23/08/17, 18:01 - ‪+[protected]‬: yahka pin code
23/08/17, 18:01 - jumur baruah: 781030
24/08/17, 11:48 - ‪+[protected]‬: sir idea customer care se call aaya to unne boliye sim card mila hay karke bcoz vo call karke puchte hy so aap unne batadije ki sim mila hay
24/08/17, 11:49 - ‪+[protected]‬: nai to negative hoga
24/08/17, 16:04 - ‪+[protected]‬: postpaid bill send kijiye
24/08/17, 16:47 - ‪+[protected]‬: sir kya hua..???
24/08/17, 18:11 - jumur baruah: Mailid??
25/08/17, 00:33 - jumur baruah: DOC[protected]WA0000.pdf (file attached)
[protected]
28/08/17, 13:12 - ‪+[protected]‬: send me sir
28/08/17, 13:15 - ‪+[protected]‬: sir medal name chaye aapke dad kaa name bcoz form Felipe karna hai
28/08/17, 13:48 - jumur baruah: Are..
28/08/17, 13:49 - jumur baruah: Mera reject ho Gaya SMS aa Gaya hai
28/08/17, 13:49 - jumur baruah: Rehne do
28/08/17, 14:10 - ‪+[protected]‬: nah sir ab nahi hoga bcoz aapne abhi postpaid bill diya hay so direct activate hoga
28/08/17, 14:10 - ‪+[protected]‬: verification ny hoga
31/08/17, 11:46 - jumur baruah: Sim kab tak Ayega?
31/08/17, 12:33 - jumur baruah: Hi
02/09/17, 11:30 - jumur baruah: Hello
02/09/17, 11:31 - jumur baruah: What happened to the sim card
02/09/17, 11:31 - jumur baruah: Kabhi milega
02/09/17, 11:33 - jumur baruah: If not delivered 1-2days, I have to disconnect connection calling idea care.. otherwise it might be misused...
04/09/17, 15:35 - jumur baruah: Hello
04/09/17, 15:36 - jumur baruah: Sim bheja kya..??
04/09/17, 17:42 - ‪+[protected]‬: haa sir
04/09/17, 17:43 - ‪+[protected]‬: wait kijiye mai chwck karta hu
04/09/17, 17:43 - jumur baruah: Ok
04/09/17, 17:43 - ‪+[protected]‬: sir
04/09/17, 17:44 - ‪+[protected]‬: sim card pickup k pass hy i think aaj sham tak aap k address pe aake apko call karega banda
04/09/17, 17:44 - ‪+[protected]‬: ok sir
04/09/17, 17:44 - jumur baruah: Ok..uska number hai?? Mereko thoda late hoga Office se
04/09/17, 17:45 - ‪+[protected]‬: oky sir
04/09/17, 17:45 - ‪+[protected]‬: wait kijiye mai check karta hu
04/09/17, 17:46 - ‪+[protected]‬: [protected] sumit pickup boy inko call karke aapka name bataye ga
04/09/17, 17:47 - jumur baruah: Ok
13/09/17, 12:31 - jumur baruah: Hello ..
13/09/17, 12:31 - jumur baruah: There is a bill of 227/- for 11 days
13/09/17, 12:31 - jumur baruah: I'm going to lodge a complaint to idea
13/09/17, 12:32 - jumur baruah: As I was told there will 2 months free
13/09/17, 12:32 - ‪+[protected]‬: sir free offer hai
13/09/17, 12:32 - jumur baruah: Mujhe bill Aya hai
13/09/17, 12:33 - ‪+[protected]‬: bill abhi tak pay nahi kiya hoga so wait
13/09/17, 12:33 - ‪+[protected]‬: i no aapko bill aaya hoga
13/09/17, 12:33 - ‪+[protected]‬: but vo bill aapko pay nahi krna hai
13/09/17, 12:33 - ‪+[protected]‬: company pay karegi so dont worry
13/09/17, 12:33 - jumur baruah: Kaun si company pay karegi
13/09/17, 12:34 - ‪+[protected]‬: idea
13/09/17, 12:34 - ‪+[protected]‬: and apkr numeber postpaid connection diya hai to aapko hi bill aayega naa sir
13/09/17, 12:35 - ‪+[protected]‬: dont worry bill pa hojayega
13/09/17, 12:35 - jumur baruah: But usme amount payable kyon Aya hai??
13/09/17, 12:37 - jumur baruah: IMG[protected]WA0001.jpg (file attached)

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that your last bill amount isn't cleared due to which the charges has been carried forwarded. Also, the bill has been generated accordingly as your previous dues weren't cleared it got included with your current bill. Hence, we request you to clear all your dues to avoid the inconvenience. However, as you were informed not to clear the dues we request you to provide us the screen shot for the same along with customer care excutive complete details that is name & number to assist you further as the details provided from your end isn't reflecting.

Regards,
Lavina

Feb 10, 2018

Updated by jumur_baruah Here is the detail I sent to Idea care..but nobody was there to look into the matter from Idea customer care

Feb 10, 2018

Updated by jumur_baruah You can see my whatsup chat with the agent..his number is there, I had also sent you the phone number of agent over mail, else check in your record, who logged in the application for new connection issued to me and take action...