[Resolved] Idea Cellular — conversion of my postpaid to prepaid

sagarrapatil

Address:

Thane, Maharashtra, 401101

There is unwanted bill i have received fro idea saying international roaming.
Now i want to keep my number same and convert the plan in prepaid and doing multiple follow-up with the customer care.

My number is : [protected]
Complaints number : e[protected]
E[protected]
E[protected]
E[protected]
Bad service i have received from ideal

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Sep 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jun 27, 2018

Updated by sagarrapatil Now my mobile phone has disconnected instaead of converting it into Prepaid.

Verified Support

Aug 02, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, kindly share the screenshot of email communication reflecting activation of safe custody so that we can escalate your concern.

Regards,
Neha

Aug 02, 2018

Updated by sagarrapatil I Have already attached all the screenshots and forwarded all mail. but i dont know why it is not showing here.

Aug 02, 2018

Updated by sagarrapatil Please check attached mail

Aug 02, 2018

Updated by sagarrapatil This complaint is regarding to keep my number in safe custody with 50 rs monthly rental.
I have raised a request on 20th June 2018 and as per mail received i have paid all outstanding amount which was wrongly billed.
And again on 28 june 2018 i sent a mail saying that keep my number in safe custody when i come back to india i will convert this in prepaid.
But as per Idea customer care (Sagar) has not received any mail on dated 28th June from my side.
All the evidences has been share to Idea Customer care.