[Resolved] Idea Cellular — converting postpaid to prepaid | |||||
Hi Sir, I planned to convert my postpaid connection to prepaid and approached Idea store which is located at kothapet near to Dilsukhnagar Hyderabad 500060. The store person said that after converting postpaid to prepaid i have to take mandatory 1st FRC to be done at store and he is quoting the amount as 550rs for 90 days plan. he says it is mandatory to go to this plan or the higher plan otherwise they will not convert postpaid connection when i asked why it is 550rs he is very adamant that it is the policy of IDEA when i asked him to so written document in terms and conditions he said you have to talk to manager. Why should i pay 550 rs for some 1 FRC i told to him that there are other First FRC amount but he is adamant regarding this. what is the use of converting from postpaid to prepaid if for 90 days i have to continue with it? the quoted amount is 6months of my monthly bill. Please take this complaint why they hide this in terms and conditions when a person goes from prepaid to pospaid connection. Was this information helpful? | |||||
Sep 1, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 01, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused and delay in responding to your concern. As per our record, request was raised for mobile number portability and the same has been closed on 13/07/18. Regards, Neha | |||||
 3 Comments | |||||
Comments
Have been charged by idea cellular for outgoing from my no. [protected] to 055315
Idea Cellular Customer Care's response, Aug 1, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting so that we can assist you further.
Regards,
Neha
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting so that we can assist you further.
Regards,
Neha
Sir,
I Ajeer Ali, an idea cellular user. I tried lot of times to fix my problems on them. There is no satisfying results. Currently i can't use their Network properly, really stuck on my way. I humbly suggesting to give me a compensation,
my Lord.
Thank you.
I Ajeer Ali, an idea cellular user. I tried lot of times to fix my problems on them. There is no satisfying results. Currently i can't use their Network properly, really stuck on my way. I humbly suggesting to give me a compensation,
my Lord.
Thank you.
Idea Cellular Customer Care's response, Aug 1, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea and alternate contact number so that we can assist you further.
Regards,
Neha
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea and alternate contact number so that we can assist you further.
Regards,
Neha
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Apologies for the inconvenience caused and delay in responding to your concern. We would like to inform you, that service for mentioned number is inactive due to zero usage. However, we request you to check with the number availability in the nearest Idea store. If the same number is available, then we'll be able to assist you with the same. Refer to the given below link for the nearest Idea store. https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=tamil-nadu. If you still have any issue, kindly share your alternate number so that our team will get in touch with you to clarify the same.
Regards,
Neha