[Resolved]  Idea Cellular — cutted my balance

Address:Saharanpur, Uttar Pradesh

Hello
My phone number is [protected] i got a massage that yu have been charged rs 100 for some annimation downloadinng i have never downloaded anything of that sort nor do i know what nazara is. Tried calling the customer care office at 123, 12345, [protected]. Didn't get connected to anyone. Also the idea website was. Not getting connected.

Please revert my balance of 100/-. It is shocking and annoying to see such messages of download and automatic price cut.
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Mar 2, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. We've checked, the complaint was raised for the deduction and the resolution has been communicated to you with regards to adjustment and the same has been passed successfully from our end on 17/01/2018. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
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