Idea Cellular — Data recharge offer not received

Address:

Jabalpur, Madhya Pradesh, 482001

I am an existing idea prepaid customer, my mobile no. Is [protected].
This is for your kind information that i recieved a sms from idea about special offers on data recharge. Screen shot of message recieved is attached herewith.
According to which in rv 94.00 benefit of 10gb (9gb 4g/3g and 1gb 3g/2g) for 28 days is applicable.
I recharged with same rv 94 but recieved the benefit of 512mb only. On enquiring with customer care, got the information that no such offer is applicable on my mobile no.. I ve already registered my complaint and the complaint id is[protected].
I just want to say that if i have recieved the offer message then why it is not applicable on my no.?
Kindly pass on me the benefit which i have been informed by your end through sms at the earliest.