[Resolved] Idea Cellular — deactivation of idea cellular postpaid number

Shruti Dive

from Sangamner, Maharashtra

Address:

Nagpur, Maharashtra, 440025

Hi,
I have registered for idea cellular post-paid no-[protected] with a 349 plan. Due to certain issues, i had stop using the number and forgot to pay the bill, for which i had received a legal notice and been asked to repay the dues, which i did on 28/09/2017. Bill details as follows:
Amt - 1166 rupees
Trans id - jcmp[protected]
Since i was receiving call from idea office, lic chowk, ngp; i had communicated them that, i have paid the bill, kindly deactivate the number on permanent basis.
Person with whom i was contacting - [protected]

Since sept 2017, this number is temporarily deactivated and all the services were barred.
Still not sure why m i receiving call from idea for bill payment.
When the number is not in use for so many months, how can idea generate the bill.

Kindly deactivate the number from your end, as i m not willing to pay. When i have not used any services for last 03 months, why should i pay.

Regards
Shruti

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Jan 29, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 15, 2017

Updated by Shruti Dive Can i please get the compliant registration number for futher follow up please.

Verified Support

Dec 29, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to clear your last bill to avoid the inconvenience. Also, checked the details your bill has been generated accordingly as per your plan rental including 18% G.S.T.

Regards,
Lakshmi.