[Resolved] Idea Cellular — deducted money but not recharged

Inddrani Kar

from Delhi, Delhi

Address:

New Delhi, Delhi

I recharged rs 169 for my idea number from their website. It shows thank you and recharge successful message on the website. Money was deducted from my bsnk account. But i have not got sny recharge sms from idea. I called customer care. They said the sms will come after some time. But it did not come. I again called customer care to register a complaint. But they said they will register the complaint but they did not give or send me any complaint number. How long should i wait for the recharge? Please credit the money to my bank account.

Thanks
Indrani ghosh

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Aug 4, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Comments

mallela dinesh

from Hyderabad, Telangana

Why am I getting a message of a Rs 0.040 deduction in a IDEA SIM even my mobile data is disabled. They are looting my money

Idea Cellular Customer Care's response, Jun 28, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

mallela dinesh

from Hyderabad, Telangana

[protected] is my contact number and you guys keep cutting my balance. Idea should be ashamed to loot customer money