[Resolved]  Idea Cellular — deducted my balance to rs.0 from rs.180

I'm idea user and my no. Is [protected] my balance have been deduced from 180 to 0. Without informing me and without my permission my balance got transfered to cg_payp_timwemmoney and to cg_payp_fortumopayments.
This have happened on 22 oct 2017 11:30 am. I have tried to call customer care about this issue within one hour i have called nearly 40 times but people from idea always said that all customer executives are busy call later. I don't know why idea has deducted my 180 rupees but i want my money back on the same number. Please give my money back and pick up calls.
While filling complain i saw many complains similar to mine. Please stop playing such cheap tricks and kindly give my acccount balance back on my idea number[protected].

I have received one sms which says "thank you for using your idea mobile number [protected] for rs.30.00 towards fortumo payments app on 27/10/2017 11:28 am. Txn id :48290339. Please contact [protected]@iappsgames.com for any queries along your txn id."

Therefore i request you to please look into the matter and give my money back.

Please inform me about the proceedings at [protected]@gmail.com or at my alternate phone no.[protected] or at [protected].