[Resolved]  Idea Cellular — Disappointed service of the idea store

Address:

New Delhi, Delhi, 110030

Dear Sir/Madam

I would like to draw your attention regarding my concern; I am ROMA GUPTA using Idea postpaid number (99XXXXX133) from last 1 year. Yesterday I visited IDEA OUTLET (ACME SALES AND SERVICES) IN CHATTARPUR, NEW DELHI for converting my number postpaid to prepaid and the behaviour of the store person was not proper. The person named (abhishek) told me to go to greater kailash idea store for this purpose as he didn’t have right to look into this matter. He said that he got the mail in the morning[protected] from his manager, not to provide postpaid To prepaid Services to customers. Infact. he took the documents from other customers in the morning for providing this service but suddenly he stopped this service.
If the customer have prepaid no. then everybody is ready to take a step for converting prepaid to postpaid but why not now?
Sir/Madam, I just wanted to ask-
Is this kind of Customer service Idea supposed to give its customer? This is one of the worst customer service in India that I ever faced. Still my number has not been changed to prepaid neither the customer care department nor so called Idea showroom executives ready to help me.
Nobody is there to listen to the customer's problems.

I wish that message should spread to all the customers throughout India and especially the CEO of Idea Cellular Ltd. so that some action might be taken to set the things right in this highly competitive environment.

I am going to take every action on net & will ensure that the message reaches to the concerned & responsible managers of the company.

I Am Really Disappointed With The Behaviour Of Your Store.
Please Take Some Action Regarding Issue.
Email id of store is [protected]@GMAIL.COM
Regards,
ROMA GUPTA
[protected]