[Resolved]  Idea Cellular — extra bill charges and wrong plan information given when taking plan

Address:

400701

I had ported from airtel prepaid to idea postpaid executive told me paln ultimate_349 where i get 1gb 2g/4g, unlimited calls however idea have no 4g services or towers in ghansoli, navi mumbai so i never enjoyed idea 4g where i live i was able to use it only in nasik my home town. And they said it wont work in redmi note 4 mobile in mumbai
I am getting 2g network poor call quality i wanted to change to prepaid they said to wait for 3 months and i got my 3rd bill of total rs.1089.82 where i got
Extra of rs. 494.08 for using extra 10gb however i have jackpot_offer deducting 100 every month where i get up-to 10gb so i used it as jackpot offer
Now i got charge saying you cross usage i did not get any intimation of extra charges and my idea app is poor. I called customer care made few complaints but they are not agree i am already fed up with idea cant use 4g in mumbai and this extra bill i will port this never use idea and not advised anyone for idea. I have to pay them for using 2g network 4g does not work poor service poor call quality.