[Resolved] Idea Cellular — extra charges of vas

Meena Adhav

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411042

Respected...

[protected]

My name is vipul adhav an every month i have a problem of vas in my bill... I never activate any value added services... I called the costumer care... They said i can take an request to refund once in 6 months... If you guys are not waving off my vas... You are loosing the entire bill... I am very sure on this... Thank you

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Mar 2, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. We've checked, that the request was raised for the adjustment of the subscription done from your end and the same has been closed stating that we'll be unable to provide you the adjustment as you have raised the request post 24hrs. However, we would like to inform you that you haven't been charged for value added services in your current bill. Also, we request you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and dial 155223 to deactivate the value added services. For further assistance kindly contact us on 12345 or 198.

Regards,
Lavina

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Comments

Sankararao Ganapathi

from Bhadrachalam, Telangana

My mobile no is [protected] recharge on 9/01/2018 two times same nambar and same time so pls return my money or extend my validity so pls help me rechargr is through net banking [protected]@[protected]@ssssssssssssssssssssssssssssssssssssssssssssssssssssssss...⇄

Idea Cellular Customer Care's response, Jan 29, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We've checked the records, there's only 1 recharge availed on the mentioned date. However, we request you to check with your respective mode of recharge or bank for the amount. If still the issue persists, we request you share us the complete transaction details for both the recharges done on the given date along with the bank statement from the day of the recharge to till date to assist you further.

Regards,
Lavina