[Resolved] Idea Cellular — fake warning sms about deduction

jk jauhari

from Mumbai, Maharashtra

Address:

Lucknow, Uttar Pradesh, 226002

I have a mobile connection number [protected] in up east. Very frequently i get sms ' apke mobile balance se rs. 20 katne wale hai! Kripya ise bachane ke liye turant calling ya data ka usage shuru kare,,,,,,,,,,, '
I want to know why any deduction will be done as no such clause was told to me while taking connection. To me it appears a hoax call from idea (No number in message and reply sent was rejected). The company must explain reason for such messages, if any and stop sending vague warnings.

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Sep 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Idea Cellular Customer Care's response Dear Customer,
As details checked, we request you to provide us with the screenshot of that SMS so that we can assist you better. For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198.
Regards,
Rajat.