[Resolved]  Idea Cellular — false commitment to sell a postpaid connection

Address:

Gandhinagar, Gujarat, 382421

I had a postpaid no. With a corporate plan of 125. The idea agent called me and said if i will take another postpaid connection new or ported then under a single bill of 299 under nirvana plan, the added no. Will have unlimited incoming outgoing both on local and roaming plus 20 gb of data while my existing postpaid no. Will continue to have calling benefits as per existing plan as well as 20 gb data also will be provided in addition. Based on this commitment by idea agent i got another no. To be ported to idea postpaid.
Now that promised plan turned out to be false and i have two complaints.
1) i got the bill and its not of 299 plan that was promised. It is coming out to be 299 + 125 + gst instead of this it should have been 299 + gst.
2) 20 gb data benefit which was supposed to be provided on each of the two no. S is provided only on the new no. And not to old no.
Three people from idea were involved in this forgery act:
1) neha ([protected])- the telecaller
2) jitendra pal ([protected])- telecaller's boss
3) jitendra gupta ([protected])- document collector, sim provider
They all made false promises even when i kept confirming again and again, everyone said that i will get these committed benefits.
Now when i have told the issue they are not providing solution, have called them multiple times. They have even stopped picking up my calls.
Please provide the resolution and get me the benefits promised to me. Also take serious action against these three people... Thanks
Rahul agrawal ([protected])