[Resolved] Idea Cellular — # final warning # unnecessary charges and network problem

Sam Pal

from Delhi, Delhi

Address:	110053
Website:	www.ideacellular.com

I am using idea corporate number ([protected]) with postpaid plan of 99rs.
Bill was generated of 241 rs. I want reason why...?

7-8 times i have faced excess billing and network issue every time i call to customer care. They always assure me to get this problem resolve.

But now its enough i want to change my network provider or i want to change this postpaid connection in to prepaid.

Thanks & regards,
Sachin pal

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Aug 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Neha

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Comments

Netravathi Hebballi

from Chennai, Tamil Nadu

I updated my idea 3g sim to idea 4g, i am unable to receive any text messages from others friends, banks etc.

Idea Cellular Customer Care's response, Jun 8, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist to assist you further.

Regards,
Lavina