[Resolved]  Idea Cellular — fraduant

Address:Cwe colony,air force station, Kutch, Gujarat, 370001

My idea no is [protected]. 14 aug or 15 aug 19 i had a call from idea cstmrcare. The call was computerised. It was ask some questions. I was replied them. After cut off my call they deduct 65rs from my idea balance. They didnt tell about the charges was taken from individual. They did fraud with me. Please refund my 65rs. I was also complaint about idea with consumer court by docket no 15195. Please resolve the issue
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Sep 23, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2019
Idea Cellular Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta
Complaint comments 

Comments

I tried to send a message on 1900 for the port but it not delivered successfully.
Idea Cellular Customer Care's response, Aug 20, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
It is on Aug 12th. I wanted to do recharge of Rs.299 for some other number using paytm. But, unfortunately money was deducted and recharge was done on my number.

So, i request you to refund the amount as i use a different plan for recharge.
My number is [protected]
Idea Cellular Customer Care's response, Aug 23, 2019
Verified Support
Dear Customer,

As per our recent communication, We would like to inform you, that once the recharge is credited in the account we'll be unable to reverse the same.

Regards,
Prajakta
Sir. we complaints in 8 times, but responce in idea compny side . my mobile number is [protected]
Idea Cellular Customer Care's response, Aug 23, 2019
Verified Support
Dear Customer,

As per our communication, we've informed you that, we've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta

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