[Resolved]  Idea Cellular — fraud activation

Address:490/B/14 Jacobpura, 122001

I have purchased one number 85*37888 number from idea from 5 years ago.. Idea executive has visited my office and collected my documents and gave the sim.. However last year in 2018 i came to know that the due of 85*47888 is pending which is not mine.. I have marked mail to appellate team they said i will not receive any communication or recovery calls regarding this number. Idea executive has misused my id against this number. Now after one year idea has disconnected my number due to outstanding bill of another number which i have never purchased.. I again mark the mail to appellate team but they said that at the time of activation of both sim they have sent communication regarding the activation.. But i have received activation msg of my number only.. I have purchased only one number and used the same from more than 5 years. Now idea is doing this type of fraud activities.. I have also visited idea store and the uneducated people are sitting there.. They don't know how to talk or how to handle customer complaint... Even misbehaving with me and said go and port out your number with idea.. This is really unacceptable.. I asked them to check the call details of my number and other number... Make call to any one number in the bill of [protected] and asked them if they know me or not.. I also asked them to check my bill details.. I have paid all bills on time.. Idea company is harassing me for the bill of [protected] which is not mine. That was their executive mistake who has attached my documents in another number.. Just for rs. 740 they have disconnected my number.. I request you to please look into this and take action against this type of fraud activities done by idea.. Many peoples are facing this type of issues with idea... They misuse customer ids and provide sim to someone else for money and after use when bill generates.. They call customer and ask to make the payment..
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May 24, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we've informed you that there is outstanding pending on your another account due to which your mentioned is temporarily disconnected. Hence, we request clear your outstanding to avoid the inconvenience

Regards,
Prajakta
Apr 24, 2019
Updated by manisha pahwa
As per my communication, i have also informed you that IDEA executive has issued that number on my id to other and without my information..i have given my documents for 85***37888 number in 2013 and never purchased any other idea number than how the number 85***47888 had issued in 2014 on my id..even i have never received any intimation or any communication regarding the fraud activation..also as you said the email id is also the same then why i have not received any bill of that number and where is the sim...i have requested for the bill with call details from last three days but IDEA is unable to provide the same..it clearly shows that IDEA has misused customer's id and do fraud sim activation and now not ready to accept their executive mistake...i am using only one number which is 37888 and paying all the bills on time..now if IDEA is not able to reactive my number than i am also not able to pay the April bill.
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