[Resolved]  Idea Cellular — fraud advertising

Fraud advertising : don't trust this fraud company. I activated rs.109 unlimited local/std call, few hours i enjoyed this sooo called unlimited call, after that they are saying i have no balance. When i contacted customer care they said "the call is not unlimited you can only use 250 local/std min's, 1 week totally 1000min's". Then they said you must read terms & conditions before buying. Yap my fault i used paytm i clearly saw a check box "t&c apply". And they said this is your fault. Yeah totally, somewhere deep in ideacellular website you can read their t&c. So basically every time you use their unlimited services you must read terms & conditions, for example "if they say unlimited sms their hidden t&c says you can only use 100 sms per day. I'm strongly recommending, if you are considering to use idea service don't waste your time and money, use jio or other services not for free call because their t&c is cristal clear. (And they said 250 min's is huge for a single user, this plan is usually use for commercial uses. Dear idea you can't say what to do or not, i'm paying for it, right. I'm using bsnl unlimited broadband, monthly usage more than 150gb and they never charge me any additional cost, by the way the bsnl plan title is unlimited also there is no hidden t&c.) and i'm going to change service. #ideafraudadvertising screens : (https://ibb.co/e4kgpc, https://ibb.co/jGFgpc, https://ibb.co/hfmFFH)
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Apr 21, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with the customer care executive name & number on which you've contacted for your concern to assist you further.

Regards,
Lavina
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