[Resolved] Idea Cellular — fraud in cash back

Rinesh Yadav

from Jabalpur, Madhya Pradesh

Address:

Alwar, Rajasthan, 301407

My idea no is [protected]. When i recharged it from my idea app on dated 21/12/2017 with amount 449 rupees there are a offer show of 400 rupees cash back on this recharge in my idea app without any * mark and t&c. When my recharge done no cash back received. I call to customer care then they told me that this cash back received during your next 8 recharge & you must call before any recharge. During my next recharge on my other number [protected] from my idea app, i first call to customer care they told me you get your previous cashback to recharge other number with more than 50/ rupees. I recharged on 19/01/2018 with rupees 179. But no cash back received. Recording done apprx 8:44am and 9:35 am in idea customer care. They refuge to give me my cash back.

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Feb 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the Idea discount vouchers are non-transferable and can be applied only to the number through which the cashback offer is availed. Also, Idea discount vouchers can be redeemed only on successive recharges of Rs. 300/- and above on Idea Website or My Idea App. Only one Idea discount voucher of Rs. 50/- is applicable per recharge. However, you can check the status of the vouchers received on My coupons section of My Idea App or logged in section of Idea Website for which the app needs to be updated to the latest version for vouchers and coupons visibility.

Regards,
Lavina

Jan 25, 2018

Updated by Rinesh Yadav Lavina ji
as per our phonic conversation, you accept that in this case all fault from idea side.