[Resolved] Idea Cellular — fraudulent practice by idea sales team | |||
Idea sales team called me with an offer of 4g services with a lucrative bill plan of rs. 299 /month with 26 gb of data with 4g speed along with unlimited free local std and roaming calling. However, their services are still 3g and bill plan activated was of rs.389 /month and data of 20 gb /month which is a fraudulent activity. Upon calling to idea customer care i got to know that i cannot get 4g services for several weeks. Also i have been given time of more than a week to get the issue sorted related to sales team of idea cellular services. Was this information helpful? | |||
May 28, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Apr 17, 2018 Somashekara K R Reddy's response When I going Office by bus, my mobile was pick pocket by thief's
Verified Support Apr 24, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As per our record, the complaint has been raised for your sales team & services concern under ref. no. C[protected] and you shall hear on the same by 26/Apr/2018. Regards, Lavina Verified Support Apr 26, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the complaint has been raised for sales team & services concern under ref. no. C[protected] and you shall hear on the same by 26/Apr/2018. Further we wish to inform you that your AON is less than 90 days. Hence, you need to complete 90days of AON in order to process for the request for mentioned number. Regards, Neha Verified Support Apr 27, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same. Regards, Lavina | |||
 2 Comments | |||
Comments
My mobile was pick packet that's why pls block the my idea number [protected]
Idea Cellular Customer Care's response, Apr 24, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. As per our record, the request has been raised for sim barring and the same has been done from our end on 17/04/2018. Hence, we request you to visit to the nearest My Idea Store within 15 days from the date of the request raised along with your valid document to avail the new sim card for the same number. For further assistance, kindly contact us on 12345 or 198.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=karnataka
Regards,
Lavina
Apologies for the inconvenience caused. As per our record, the request has been raised for sim barring and the same has been done from our end on 17/04/2018. Hence, we request you to visit to the nearest My Idea Store within 15 days from the date of the request raised along with your valid document to avail the new sim card for the same number. For further assistance, kindly contact us on 12345 or 198.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=karnataka
Regards,
Lavina
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina