[Resolved]  Idea Cellular — given wrong information to customer

Address:Chandrapur, Maharashtra

I recharged 29th October 99Rs for 28 day unlimited talk time after recharged i asked costomer care Representative of 29th October but he told me this is 28 day unlimited plan and suggested some technical issues. on 10th November 2018 CC Rep and Supervisor told me our pack validity only 12 day. and not properly guidance to costumer by Telephone company
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Dec 14, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, you've stated that you do not wish to raise the call connectivity complaint as of now. For further, assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
Complaint comments 

Comments

Hello,
Firts of that your toll free number is waist. And another thing is Network coverage is very poor. Why you don't slow this problem. But right now I am in Rajasthan but here is very poor coverage . Please slow this problem as soon as possible.

Idea Cellular Customer Care's response, Nov 13, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Horrible experience cannot make payments online. Sbi debit card payment not accepting oops worst.
Idea Cellular Customer Care's response, Dec 9, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused and delay in responding for your concern. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi
I bought duplicate sim on 7 nov 2018 at 11 am they told me that it will activate in half an hour
but it has activated till now( 9 pm)
being a business man i am missing all my important calls
customer care service is not also well providing their services to me
Idea Cellular Customer Care's response, Nov 13, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Incoming and out going details
Idea Cellular Customer Care's response, Nov 13, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I lost my phone two days ago, can you block my sim
Idea Cellular Customer Care's response, Nov 13, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Bloody what sort of company is idea it sucks at some important moments . I don't know what sort of service is call barring but it activates on it own and I can't call . I really need help and the disgusting company must improve its service ..
Idea Cellular Customer Care's response, Nov 13, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I deleted my call history of some numbers but I need back the history the duration and time please
Idea Cellular Customer Care's response, Nov 13, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I am using Idea post paid connection. the acknowledgment receipt of payment of bills for June 2018, July 2018 and August 2018 is neither received on e-mail ([protected]@SBI.CO.IN) nor sent on the My Idea App.
Kindly provide it urgently as I am unable to submit the claim of the Bills.

Regards

Rajiv vikash
[protected]
Idea Cellular Customer Care's response, Dec 9, 2018
Verified Support
Dear Customer,

As per our recent communication, we've informed you that for online transaction, receipt is generated automatically while you make the payment. Also, confirmation will be send on your registered mail Id. If still issue persist, kindly visit to the nearest Idea store for the same.

Regards,
Lakshmi
Respected sir/madam,
This is to be noted down that i am being charged for vas services without selecting any. My phone no is [protected]. When i call service centre they say you have opted for it but i am not mad that i will opt for it and complain the same thing . Please help me resolve my problem.

With regards
Abhishek
Idea Cellular Customer Care's response, Dec 9, 2018
Verified Support
Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to VAS has been resolved. Hence, the case has been closed.

Regards,
Lakshmi
I am not getting incoming and outgoing calls only I am receiving text. I am not able to contact the customer care and file a complaint at 198 no response of the calls.and calls are not connecting..plz resolve it it's emergency
Idea Cellular Customer Care's response, Nov 15, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I want to withdraw my complaint..
Idea Cellular Customer Care's response, Nov 15, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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