[Resolved]  Idea Cellular — harassment to reputed officer

Address:Mumbai City, Maharashtra, 400706

Dear team,
Mr. Tyagi from delhi, number [protected] called by saying me that he would arrest me, and my family members. As i am not your customer also i am one reputed national officer of international justice federation of human rights
One case of mr dhananjay kale has come to us his number [protected] &[protected]. He is your customer and i handle this matter as human right officer as invested we come to know his idea number was closed from last six month his bill plan was 599 and was regular paying bills but suddenly charge him 5400 so he went to your gallery and close this number as his bill was only 1200 for two numbers he was ready to pay that and both numbers are not in use from last six months then also rental is adding and now telling him to pay the 5400 after six month as his condition is not to pay that much amount also no earning sources nothing then also when i explain him he is ready to pay 1200 only but your contact centre collection officer called so many relatives and friends and started abusing bad languages and words and blackmailing them which is totally against law they called me and one reputed person of our city and given bad words we supposed to receive a call from this girl nitu sharma (No [protected]) using filthy language against me and my family my friends being pregnant if any thing goes wrong with me or baby, idea will be held responsible for harassing me without knowing whom and wihich person they are talking so now i decided to file a fir against your company.
Being a national officer i want an immediately reply against this and stop all this nonsense as that person mr dhanjay kale is ready to pay 1200 which is actual use bill amount.

Find below numbers from i'm getting calls nitu sharma,, tyagi
[protected]
[protected]

Please contact me on my below number
Rupali ingulkar
[protected]
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Jan 20, 2018
Complaint marked as Resolved 
Sorry my complaint is not yet solved and how u. Can mark it as resolved as I am waiting for your call or reply
Idea Cellular customer support has been notified about the posted complaint.
Jan 19, 2018
Updated by Rupali1527
Pls reply on my complaint posted for number [protected]
How you can marked it Resolved as I didn't get any msg or reply from your side no one is serious how much your team has harras me as a officer I was doing my duty the way your collection team person Ms Nitu Sharma spoken was very bad abuse language for which I can file fir against her and your company so pls look it in this matter seriously n reply me soon.
Verified Support
Feb 06, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. As per our record, the bill has been generated accordingly for the mentioned numbers as per your plan rental, pack and usage charges till the date of disconnection. Also, we would like to inform you that your previous bill dues has been carried forward in your current bill. Hence, we request you to kindly clear all your dues to avoid the inconvenience. However, we've taken note of your feedback for further improvement of our services.

Regards,
Lavina
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