[Resolved] Idea Cellular — I am complaining for deductions

SonamSingh263

Address:

Jaipur

Firstly Rs 21 was deducted from my account for activating some Game Services on 14June which I haven't activated actually. Then again on 15 June Rs.24 was charged from my main account balance, the company has sent me a number *369*240# for stop ping a deduction of Rs 24 from my account but accidentally I just typed *369 *24# and they immediately deducted 24 from my account.
This type of services is not expected from a Idea Cellular.
During this time when the whole country is having a lockdown crisis instead of giving extra validity to people you are charging for useless services. you are exploiting people
Even the customer executive is not able to give proper solution.
Shame on you people!

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 10, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've been charged correctly & we are unable to refund the same. Please bear with us.

Regards,
Sandeep