[Resolved] Idea Cellular — I am complaining regarding fraud committed on my phone

Nathuni Mandal

from Latur, Maharashtra

Address:

Mumbai City, Maharashtra, 400054

I want incoming details of 12 April 2018 between 3.15 pm to 3.40 pm. The callers mobile number & address. Thank you. Nathuni Mandal. Mob No. [protected] & my mail Id is [protected]@gmail. Com.
Somebody has called on my mobile and gave me an OPPORTUNITY and later phoned and asked me to feed the OTP on the number. He then Rs. 8249 was debited on my Credit Card for usage done by K B P RETAIL SERVI INR WWW.STYLE JUNCTION. IN by converting it to FLEXIBLY ON 12 APRIL 2018.
I HAVE NEVER USED FLEXIBLY. I HAVE COMPLAINED SBI CREDIT CARD & ALSO FILED MY FIRST AS INFORMED BY CREDIT CARD DEPT.

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Jun 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 13, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We wish to inform you, that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, we're requesting you to not to share or confirm any bank account details with anyone and we suggest you to take the help of legal authorities, file the FIR for your concern and keep the follow up for the same.

Regards,
Lavina