[Resolved] Idea Cellular — i am complaining regarding unsuccessful recharge and the amount is debit from my account

babu###1234

from Ernakulam, Kerala

Address:

680519

On today morning i recharge 398 rs on idea recharge port but the recharge is unsuccessfully i did not get the offer. What can i do

Purchase worth rs398.0 on pos idea at idea txn# qt[protected]

My mobile number is [protected]

How can i refund the amount, what can i do, what all are the process
When i get the amount
Where i complaint the things

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Apr 8, 2019

Complaint marked as Resolved

describe what steps have been taken by the company to resolve my complaint. Provide as much information as possible.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

Apr 08, 2019

Updated by babu###1234 call after 6.00pm now i am on duty

Apr 09, 2019

Updated by babu###1234 when i got the money or when it will success the recharge