[Resolved]  Idea Cellular — Idea Balance deducted

Address:Jabalpur, Madhya Pradesh

Idea deducted my main account balance of about Rs. 400. When I called customer care they said that the money got deducted due to data connection but i already had an active data pack on my number and they are not listening to my complaint also. I called again after some time and now they say to call after 4 hours due to some problem. Idea has unnecessarily deducted my balance.
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May 9, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2017
Idea Cellular Customer Care's response
Hi Sahil,

We regret the trouble with your prepaid balance. We'll get it checked and contact u with an update. You can also call 198 from your Idea mobile for further assistance.

Regards,
Maroof
Verified Support
Apr 01, 2017
Idea Cellular Customer Care's response
Hi Sahil,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof
Verified Support
Apr 07, 2017
Idea Cellular Customer Care's response
Hi Sahil,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof
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