[Resolved]  Idea Cellular — idea cellular idea cellular demand legal notice! wrong bill charged

Apr 22, 2018

Updated by ankitbhatia_42 Hi, i was using idea postpaid maharashtra connection till dec 2017 after which i ported it to idea prepaid haryana connection after clearing out all bills.

After 4 months, i am receiving the mail from idea asking for some balance payment due.. As i have already cleared all the due with my idea & there is no due then why idea is harassing me & my family by sending these emails.
I also check my idea app and called idea haryana and both tell that no dues are pending from my side.
Infact again i am using idea sim 1 postpaid connection at new location. Please help in closing this at the earliest.

Idea/apr/mh/4051

Mr. Ankit bhatia

Date:22/4/18

Dear madam/ sir,

In re: notice for recovery of outstanding dues rs.663/- in respect of account no.[protected]” and mob. No. (Protected).

Under instructions and on behalf of my client idea cellular limited, a telecom company registered under the companies act and having its corporate office at idea cellular limited, worli, mumbai – 400098 and one of its circle office at idea cellular ltd, sharada center, 11/1 erandwane, karve road pune - 411004, we hereby serve upon you the following legal notice.

My client is engaged in the business of providing cellular mobile telephone services inter - alia in the maharashtra circle service area by virtue of license granted by department of telecommunication, ministry of communication and government of india.

My clients state that you have subscribed for a mobile phone connection and it was sanctioned to you on your submission of customer application form and other related forms/documents ("caf" hereinafter) to my client and the aforesaid mobile phone connection and account no[protected] was allotted to you. You have availed and enjoyed best of the service/s provided by my client after activation of the said mobile phone connection.

As per the terms of the subscription, you were under an obligation inter - alia to make payments of the periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of the said bills from my client, you have grossly failed to make the said payments. As a result a sum of rs663/-is due and payable by you to my client, as on date. Due to the failure on your part in payment of the said due amount, my client had suffered financial loss and was compelled to suspend/disconnect your aforesaid mobile phone connection.

I, therefore, call upon you on behalf my client to pay the said outstanding amount as mentioned above within the three (3) days of the receipt of this notice failing which i have definite instructions from my client to initiate appropriate legal proceedings, criminal as well as civil, against you at your absolute costs, risk and consequences. Without prejudice to the legal rights and contentions of our client, if in case you have any question on the above point, you may contact one of the officer named muskan shaikh contact no.[protected].

In case, you have already made the requisite payments before receipt of this notice, please ignore this notice and else treat this mail as final call before initiating court proceedings.

To pay bill for inactive idea number or idea number ported to other operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number

Yours truly,

Kirti patki

Advocate

Apr 23, 2018

Updated by ankitbhatia_42 In addition to the mail acknowledgement by Idea on the Port request, I have other proofs as well that I have cleared all the dues and have nothing pending.
Also, in the past I have asked Idea Customer service multiple times to provide me any evidence of pending dues, but you have failed to provide me any evidence for the pending dues.
How am I supposed to make payment without any proof!!
Moreover when Idea app itself tells me that I have nothing due and also I have confirmation of bill payment from Idea at the time of porting my Mobile # from Idea Postpaid to Idea Prepaid.

Apr 23, 2018

Updated by ankitbhatia_42 Hi,

Please see the request for migration from Idea Postpais to Idea Prepaid.
Below is the mail I received from Idea on 26-Dec-2017.
I hope this will suffice.
I am surprised how you are not able to trace this even when I have migrated from idea to idea only!

[protected]@idea.adityabirla.com
12/26/17
to me
Dear Customer, your request for Port Out is registered and would be actioned by 01/Jan/2018 7:38:36 PM through Communication Id C[protected].We thank you for preferring Idea cellular and look forward to servicing you.Now save upto 80% on Internet Bills with Boosters - Experience Weekend, Night Packs. Dial Toll-free *121*999#.Please do not reply to this Email. This is an Auto Generated Email and replies to this Email ID are not attended to. For any Clarifications .Please visit us at http://www.ideacellular.com/customer-care/contact-us. We are eager to serve you.

Regards,
IDEA

Apr 27, 2018

Updated by ankitbhatia_42 Hi,

thanks for confirmation of clearing the current outstanding for the account #[protected] .

regs,
Ankit

Apr 28, 2018

Updated by ankitbhatia_42 Hi,

This is the only account # that I am having as you can also see from thee below mail from Idea:

Dear Customer,



Greetings of the Day,



As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.[protected] / (PROTECTED)



As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.



However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs 663 /- towards you’re a/c[protected].

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.



You are now hereby requested to make the payment of the outstanding amount of Rs. 663 /- within next 2 days from the receipt of this notice.



In case of any queries/support regarding the outstanding amount, please feel free to call on ATUL: [protected]





You can pay your bill amount by any of the below payment modes:



· Use our insta pay service and pay directly without registering



https://care.ideacellular.com/wps/portal/account/express-paybill



To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles.

https://care.ideacellular.com/wps/portal/account/disconnected-number



· To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).



· To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).



We value your association with Idea, Looking forward for your cooperation!



This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox.



Regards,

Team Service Delivery

IDEA Cellular Limited

Visit us at: www.ideacellular.com

May 04, 2018

Updated by ankitbhatia_42 Hi,

Please see this account number[protected] and contact # [protected].

Kindly let me know if any other info. required.

May 06, 2018

Updated by ankitbhatia_42 Hi,
IF this account # provided by me[protected] is not reflecting in your database, kindly confirm me that you there are no dues pending on this Idea number and hence please confirm me that I can ignore the mails sent to me by Idea on my gmail saying that legal action has been taken against me for not paying 663 Rs.
Also please confirm that I can ignore calls from the Idea customer care in future.