[Resolved]  Idea Cellular — idea cellular money deducted from sbi bank but recharge not done

Address:500049

I have done recharge through my idea app it gives the payment option as net banking I have selected the option of SBI net banking done the payment still recharge has done, after that 2hrs later u called to customer care executive he said that it is bank you will money back with in 7days why tell me reason
My mobile: [protected]
Full name:Basani Shiva
First time Money deducted not done recharge
Second time again I recharged but recharge done
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Jan 19, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2018
Idea Cellular Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. 

Regards,
Lakshmi
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