[Resolved]  Idea Cellular — Idea cellular - replacement postpaid sim card not activated

Address:560064

I lost my sim card on Saturday 22 April 2017, My Idea postpaid no. is [protected]. I went to the idea store at cunningham road, 6PM was the time and got a replacement with assurance that it will get activated within 4 hrs anyhow. With that assurance I came back from Idea office. It has been more than 18 hrs my sim card is not been activated. When i called customer care regarding this issue there response is The request is not yet processed from the store. You need to go to the same store for processing of request.
The customer care representative also denied to take a complaint request for this also the supervisor and manager denied of taking on call.
As it is Sunday and the Idea Store is closed. I can't do any thing because of this issue i am suffering from a great lose.
Is this the Service which Idea is giving to there customer. If this is the service I want to move out of the Idea if my issue is not resolved today
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May 24, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Apr 23, 2017
Updated by ankitdwivedi
Its been almost 24hrs I didn't get any response from Idea yet
Verified Support
Apr 23, 2017
Idea Cellular Customer Care's response
Dear Ankit,

We are sorry for the inconvenience caused to you. We understand your concern and noted your contact details with us. Our team will get in touch with you an update shortly.

Regards,
Vicky
Apr 23, 2017
Updated by ankitdwivedi
HI Vicky, I don't think you people are concern about inconvenience. I am very disappointed with your service because of your service I suffered a huge lose in my business.
Apr 24, 2017
Updated by ankitdwivedi
your Idea service sucks. you people are just ### hole. i will port all the idea no. in my family and for all the workers who are using idea
from last 40 hrs I am suffering and again your customer care is saying it will take another 2 day for the acivation
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