[Resolved] Idea Cellular — idea cellular unnecessary charge and unethical behavior | |
Hi, I have raised a complaint against Idea but they are not responding, Idea has marked that complaint as resolved hence I am raising another fresh complaint now. I have given all evidences of embarrassments in the other complaint. https://www.consumercomplaints.in/idea-cellular-unnecessary-charge-and-unethical...⇄ my name is pankaj vashishta. I have been idea post paid connection user for last 3 years approximately and having 2 numbers ([protected], [protected]). Last february, i have moved to australia on work assignment and i have been paying rs 500 on each number monthly. Suddenly in may 2017, in middle of billing cycle, i started getting message on my other number [protected] that your monthly credit limit of rs 8100/ - (Rs eight thousands one hundred) has exceeded. I immediately called sent mail to customer care to explain this incident. I didn't get satisfactory answer and they always said that we cannot tell you and you would know only after bill generated. I wanted to know if anything was going wrong in middle of billing cycle, i could stop it or correct it, but no one from idea team helped me. I got atleast 10 messages in that billing cycle and i had no clue. That was my first bad experience. Thereafter, i received the bill around rs 9000 and it said i have used 9mb of data for which they have charged me 7552/-. I explained that since i have landed in australia, i have kept my data off and using my india number on wifi only. I would never use internet on india when i have australian number to use internet and wifi at home. I asked for specific details on dates when i used this data. Idea customer care never provided this details. Instead they started sending "immediate payment" emails in bulk. Fort every mail, i started requested to give me details. But they never responded appropriately, just automated response. I have escalated this to regional appellate officer in maharashtra but didn't get any response. Finally, out of desperation, i have escalated to all regional appellate officers in india in all states, but to my extreme surprise, i did not get any response. Later on, i had receiving email for urgent payment. I have even said in email if you give me details of which dates i used internet, i will pay my bills, but they never replied. I also requested an international idea number which i can call and get this sorted. But they always gave me 12345 as a number. This was very hopeless. Idea also had rs 2000 each number deposit since february 2017. Now for last 2 months, to the extreme violation of customer privacy, idea has shared my relative numbers to external people and they are calling my relatives to get my numbers and creating fake stories that they have got parcel for pankaj and need his number urgently. I have called one of those number and lady on the phone said that we are from delhi court and we are lodged the fir against your dues of icms pvt ltd and your case will be handled by a legal advisor and she wanted me to talk to legal adviser. I clearly said i have never done wrong, paid all bills for both numbers for last 3 years, ready to pay this bill as well if they have given me correct explanation and dates about charge; i won't talk to any legal adviser. She rudely said that you case would be taken up by lok adalat now. Since then they are again calling my relatives and falsely pretending to be courier service and wanted to deliver parcel for me. I have all evidences of all emails being sent to customer care, escalation to regional appellate officer and all appellate officers in india across all states. I can produce all if required. After having disappointed and being harassed from all fronts in idea cellular, i am requesting to take action against such agencies and idea cellular. Was this information helpful? | |
Apr 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 22, 2018 Idea Cellular Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan rental and usage charges for the given numbers. However, we would like to inform you that the mentioned number [protected] outstanding has been cleared and there was no usage found while International Roaming where in the given number that is [protected] outstanding amount needs to be cleared to avoid the inconvenience as there was data usage found while International Roaming. Also, we've checked that there was no International Roaming packs active on your above mentioned numbers as per that you've been charged appropriately for data usage that's Rs.500/min. Kindly refer to the below given link for more details on International Roaming. To connect our customer care kindly contact us on our National Helpline number i.e. [protected]. We've also taken your feedback for further improvement of our services. https://www.ideacellular.com/travel-and-roaming-services/international-roaming Regards, Lavina | |
3 Comments | |
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I am cell ditels 15 days after
Idea Cellular Customer Care's response, Mar 22, 2018
Verified Support
Dear Customer,
We request you to elaborate your concern and provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina
We request you to elaborate your concern and provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Notice.No.:- LOK/Apr/Idea/108918
Dear Customer,
Greetings of the Day.
This is to inform, you are requested to attend Lok Adalat at shivaji Nagar Court on 14thApr2018 from 10.30 am to 3.00 pm for settlement of your account
As per the agreement signed, you have agreed to pay the outstanding dues of Rs.8757 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.
Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries, please get in touch with legal Representative on: - Rajeev /[protected]
We value your association with Idea, Looking forward for your cooperation!
To Pay Bill for Inactive Idea Number or Idea number ported to other Operator.
https://care.ideacellular.com/wps/portal/account/disconnected-number
This is an auto generated mail, Replies to this message are routed to an unmonitored mailbox
Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com