[Resolved] Idea Cellular — idea cellular unnecessary - sms from 51998 & deduction of rs.10 | |
I got message from 51998 number on the name of "jammu & kashmir bank (Jk bank) (Ramban main branch)" and deducted rs.10.00 at 21/04/2019 12.20pm. My screen is off and phone is locked at that time. Later i read message of deduction. When i called customer care, they did not provided any proper information regarding deduction. I have call records. If money is not refunded i will take strict action. Was this information helpful? | |
May 23, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate. Regards, Prajakta | |
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