[Resolved]  Idea Cellular — idea cheated with me for activating the caller tune

Address:	Lucknow, Uttar Pradesh, 226016
Website:	www.ideacellular.com

1 customer care executive (Name:-sanchay) call me and convince to set the caller tune of my name (Sushil sharma) with your company name (Karvy contact center), but after some days i checked my caller tune and i found that the idea’s default tune is set on my mobile instead of my name including my company name (Karvy contact center).
Today i again call to customer care and ask for why the caller tune was not set which i choose (My name with my company name) then executive replied me the caller tune is not available which you choose and in future if available we inform you, then i told to executive to transfer my call to your senior. Then also i told the same concern to his senior (Jyoti ahirwar) and i got same response to his senior, she replied me your choose caller tune is not available and we cannot provide the same. So i told why you all are cheated with me, if the caller tune is not available why you ensure the we provided the caller tune which you choose.
I only activate my caller tune service on the behalf of my chosen tune and i am highly disappointed with the service of idea’s customer care and i doubt the customer care executives are doing cheating with many customers.
Request you to kindly look this matter on high priority and resolve my issue.

Thanks & regards
Sushil sharma
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