[Resolved] Idea Cellular — idea customer care center given fake commitment

Amol Shirgurkar

from Mumbai, Maharashtra

Address:

A1-3 SADBAHAV CO-OP HOU SOC, NEAR MAHATAMA HOU SOC , KOTHRUD, Pune, Maharashtra, 411038

Dear Sir

We requested the waiver of 740/- being lived due to internet charges charged being informed on email in 6th Aug 2018 to Stop

On 3rd April 2019 I got mail you will not receive a waiver... after many mail communication...

They before Yesterday, 9 April 2019... I got a call from+[protected] your Idea Office - Sharada Center-Pune Mah India

We will give you a waiver of Rs 740/- please pay another outstanding amount..We will start your services as early as possible. So we had paid Rs 1630/- your numbers will start from in 2 hr...till dated its 48 hr over my phone is blocked...

Today 11 April 2019... I call Customer Care [protected] regarding the present issue. I come to know such waiver is not given to me .. and only after an outstanding amount... my connection would start. its a straight your are cheating for the collection of money...

Please, the advice it's a straight way to cheat Customer.

KInd regards

Adv Amol Shirgurkar
+91 [protected]

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May 22, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to billing has been resolved. Hence, the case has been closed.

Regards,
Lakshmi