[Resolved] Idea Cellular — Idea Data pro-ration charge

Subina S

from Bengaluru, Karnataka

Address:

Thiruvananthapuram, Kerala, 695581

What is Data Pack ProRation charges?? I have been charged Rs 525 for it.I dont understand why is this proration done? Please help me to clear this matter n waive off this pro ration charges. Or else please let me know the procedure for porting the number.
Never heard of anything like this. This is straightforward cheating and i think better to switch to some other connection.
I have contacted customer care and they say these are legitimate charges.
Is this something for plan change, even if it is so they should have informed at the time of plan change.

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Jan 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 05, 2016

Ayush SRivãstav'a's response my sim no is[protected]

Verified Support

Dec 12, 2016

Idea Cellular Customer Care's response Hi Subina,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Raj

Verified Support

Dec 16, 2016

Idea Cellular Customer Care's response Hi,

We tried contacting you on your Idea number, but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Raj

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Comments

Ayush SRivãstav'a

from Lucknow, Uttar Pradesh

My name is ayush and no is [protected]
my sim is showing the status that it is not inserting but it is already inserted this problem occur since last night I tried this on many phones but it shows this problem only.. pls help me...

Idea Cellular Customer Care's response, Dec 13, 2016

Verified Support

Hi Ayush,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Esther

Idea Cellular Customer Care's response, Dec 14, 2016

Verified Support

Hi Ayush,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us your alternate mobile number and the convenient date and time to contact you and have your issue resolved.

Regards,
Esther