[Resolved]  Idea Cellular — idea not refunding deposit in-spite of follow up

Address:

411009

I used mobile number portability and changed my mobile service provider from idea to vodafone on 15/16 august 2019. I had inr 3000.00 as security deposit with them. The last bill was generated on 4-sep-2019 which was inr 461.76

07-sep-2019
I approached idea office and with an application to adjust my last bill against the security deposit and refund the balance amount. The person (Ramdas) told me that application is not required and the last bill amount has been already adjusted against the security deposit and the balance has been refunded by cheque payment and i will receive it shortly.

21-sep-2019
I didn't receive any cheque. So i went to idea office again. This time the same person (Ramdas) told me that i should get the cheque within 45 days. So i went back and decided to wait.

12-oct-2019
I again went to check the status of the refund. Mr. Rajesh helped me and told me he will write an email to find out whats wrong and all me back the same evening. No call received.

16-oct-2019
Morning -
I called mr. Rajesh to check the status. He said he will login into the system, check the status and call back. No call back received.

Late afternoon-
I called mr. Rajesh again to check the status. He said he has not received any response and he will try to escalate.

The address of the store/office i visited is -
Shop number 4 & 5, centre point, mitra mandal chowk, satara rd, pune, maharashtra 411009