[Resolved] Idea Cellular — idea outgoing service stopped.

Shubham Langote

from Pune, Maharashtra

Address:

Amravati, Maharashtra, 444604

Outgoing calls has been suspended from my idea mobile number.
There's a sufficient balance to make phone calls and messages too.
Resolve this issue as soon as possible. The number is of high importance and my official tasks are stuck due to this.
I already waited for a month so that the issue will be resolved by itself. But I guess the venture does not care for their subscribers. Even though having such a huge competition, they do not need the old ones. Hope the issue gets resolved soon.

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Feb 8, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your mentioned number is active with us. Also, as informed in case of non recharge after service validity, curtailed services (Only Incoming) will be available for grace period of 15 days, after which services will not be available till the time applicable recharge is done. To avoid any inconvenience, we recommend you to recharge your account regularly or you can recharge with any long service validity recharge options available on our website based on your usage.

Regards,
Prajakta

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Comments

Manoj Pedhekar

from Kanpur, Uttar Pradesh

I converted my sim postpaid to prepaid then whatsapp facebook are working only but incoming and outgoing call yet not active. Guide us what can we do.

Idea Cellular Customer Care's response, Jan 3, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi