[Resolved]  Idea Cellular — idea ported wrong sim from airtel to idea and no resolution even after 24 days

Address:

Pune, Maharashtra, 411057

Hi,

I would like to bring this to your notice that i opted to port my airtel postpaid number to idea postpaid.

For this i submitted my documents on 1st november 2017 and my number got ported on 13th november 2017 i. E., after 13 days, but after porting i am not getting signal on my sim and it is showing only "no service".

After confirming from idea customer care i got to know that the sim card provided to me has different sim number ([protected]) and some other sim number is registered. So i am unable to use my number since 13th november 2017.

As i am in other city i. E., pune (Maharashtra) so i cannot visit idea store in delhi/ncr. So i visited to 2 different idea stores in pune but both of them refused to help and said that it is delhi circle sim so they cannot help me and even customer care didn't help saying that i will have to go back to delhi to exchange the sim.

Then yesterday i sent one of my friend in delhi to visit idea store with my id proof and photo but they said that either someone in blood relation should come or i myself have to go to exchange the sim.

Currently i feel that i have done the biggest mistake of my life to port into idea, i was using airtel from last 4 years and never felt any such issues.

Please help me in resolving this as i am now fed up after running to different idea stores, customer care without any solution.

You can call me on [protected] as my original number ([protected]) is not working due to idea.

Regards
Ankit agarwal