[Resolved] Idea Cellular — idea postpaid | fake internet charges applied on my mobile number for rs 530 | |||
I called idea customer care on 8th may and ask to activate internet pack on my mobile. She confirmed me on phone that she has activated after that i started using internet. On 10th may i came to know that internet is not activated so i raised complaint to idea. After so much follow up they waive off only 342 but the total internet charge which they applied with fraud was 530. Its a fraud that you are saying customer that ur internet pack is activated but when customer use it you say pack is not activated. This is new way to lure customer. I need my full money back for internet charges. Pls stop luring customer and doing fraudulent activity. Your plans are already very costly and you need to cheat customer to gain more money. Was this information helpful? | |||
Jun 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 22, 2018 Idea Cellular Customer Care's response Dear Customer, We sincerely regret for the inconvenience caused. As per our record, we have passed waiver of Rs.342/- on 21/05/18 for the mentioned number. However, we are sorry to inform you that we are unable to provide more than that as this is the best resolution from our respective team. We have taken a note of your feedback for further improvement in our service. Regards, Neha | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We are unable to fetch the details from mentioned contact number. Hence, we request you to share the correct Idea number in which you are facing issues along with alternate number so that we can assist you further.
Regards,
Neha