[Resolved] Idea Cellular — Idea Postpaid to prepaid conversion request not being accepted

d.sonawane

from Mumbai, Maharashtra

Address:

Nagpur, Maharashtra

Went to Idea Galary Near Medical Sqaure, Nagpur on 27th March 2017. They refused to convert Postpaid into Prepaid. They said we have lot's forms pending with us we can not accept request. Come after 31 March or come after your billing cycle is complete.

I have two postpaid number, I wanted to switch to Idea prepaid for unlimited calling plan. But they intentionally delaying the postpaid to prepaid conversion request as unlimited plan is available till 31st March only.

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May 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

Idea Cellular Customer Care's response Hi,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Mangesh

Verified Support

Mar 29, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 15th March 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Abhi

Mar 30, 2017

Updated by d.sonawane There was typo in one number, correcting it : [protected], [protected]*

Verified Support

Apr 07, 2017

Idea Cellular Customer Care's response Hi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof

Apr 18, 2017

Updated by d.sonawane Complaint is not resolved. How can you say its resolved ?