[Resolved] Idea Cellular — idea rental plan

Anshikasharma

from Bareilly, Uttar Pradesh

Address:	Moradabad, Uttar Pradesh, 244001
Website:	Idea Cellular

Respected sir,
This is to bring into your kind notice that i am a regular customer of your idea cellular from the past 6 years but day by day the quality of your customer sevices is getting poorer.
Last month i changed my postpaid rental plan to 349/- per month in which the executive told me that in this you will get local n std call unlimited free plus i will get 5 gb data. But when the bill comes then they have charged the amount for the same and also i am only getting 1 gb data pack from 5 gb
This shows that the company has cheated and lied on me as they had told me a wrong data plan n making me fool. From airtel i get an offer that if i would change my sim from idea to airtel postpaid then in 399 i would be getting local, std, other mobiles cals unlimited free plus getting 21 gb data pack per month.
I think, i had done a big mistake to continue and trust on your company. This behaviour of your company is highly irresponsible and untrustworthy.

It is humbly requested you to either solve my querry as soon as possible or i will be porting my sim to airtel.

Thanking you

Yous sincerely
Anshika sharma
Ideacustomer
Mobile: +91-[protected]

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Nov 2, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, your concern initiated a complaint for the same under ref. no. C1-[protected] and your shall hear on the same at the earliest.

Regards,
Lakshmi.