[Resolved] Idea Cellular — idea wrong billing

Siddeshpai

from Goa Velha, Goa

Address:

North Goa, Goa, 403001

I have been deceived by idea cellular mobile network operator company
They gave me 10gb 4g data per month and never informed me that i will be charged for 3g data
The network connectivity is poor and it keeps on shifting to 3g regularly. If know earlier, i would had never used free data as i am already using data of other telecom operator. I had requested appellate authority to reverse the charges of data but they were very rude. They authority said that i should assume that i will be charged for 3g data without informing me the same. This is fraud and i request you to take the matter with idea cellular goa

Siddesh
[protected]

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Sep 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Idea Cellular Customer Care's response Dear Customer,
As details checked, we would like to inform you that your concern has been addressed by us and resolution is communicated for the same. For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198.
Regards,
Rajat.