[Resolved] Idea Cellular — I'm complaining about the interdisciplinary act of a senior customer care executive.

Rishan143

from Lalitpur, Uttar Pradesh

Address:

753002

It was just a call to the customer care for the enquiry of a offer, to which the first executive suggested to have a talk with his senior. The senior executive so called
Mr. Jagjit Nayak was unable to be provide any details of the offer was insisting to put off the call. Again when I asked asked him to register a complaint in favor of him, He persuading this to have no relation with the call and that they have no information about the registering a complaint cut off the call.
Is this how you treat your customers?

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May 1, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

Idea Cellular Customer Care's response Hi,

We regret the unpleasant experience. Kindly message your Idea mobile number and alternate contact details on Facebook, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Tudor