[Resolved]  Idea Cellular — in regarding of making a fraud by your executive

Address:Agra, Uttar Pradesh, 091

I am using a number of your company [protected], in which i changed my plan in nirvana at the scheme rs, 499/- p. M. From your store at sanjay place agra u. P. Where your executive is working namely ms. Nitika and mr. Ankit having their contact number [protected]//[protected]. I received a phone call from there that they will provide a new sim card on same my previous number, in this regard i want to say there was no my hobby but they are consinuously pressuring me for the same, they provide me by getting my all relevant documents. After spent two days they said that the sim card is techinically faulted and they will provide me another sim card, but regret to inform you that i have already been paid rs. 670/- instead of rs. 499/- in the month of may 2018. Now i donot want any sim card from you, please be return my all relevant documents, and making a correction in my bill rs. 499/- instead of rs. 579/-
Awating for your early response.
Pravesh sharma
Contact number [protected]
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Aug 18, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per recent communication, you've confirmed that your concern with regards to billing issue has been resolved as we have processed the waiver of Rs.300/- as on 25/06/18 for mentioned number. Also, we have advised you to visit to the nearest my idea store to deactivate the family connection. Kindly, refer to the given link to know about the nearest my idea store https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=uttar-pradesh-west

Regards,
Neha
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