[Resolved]  Idea Cellular — incoming call and message not receiving

Address:380008

Hello sir/madam,
I am having vodafone/idea postpaid number. I am living at maninagar, ahmedabad. I am not getting any incoming call on my number [protected] since 1-oct-19. I called ample number of times to customer care & they always said that your problem has been resolved in 2 hours but this 2 hours neve getting completed at your end. I also tried to change handset, restart mobile plenty of times but couldn’t get success. Without incoming call, i am having so much loss in my work/business. Its really not at all acceptable.
From my point of view, you should consider your postpaid customer on priority & give them proper service.
Request you to resolve problem at top most priority or escalate on higher level. It seems that it is not possible for you to control the situation and solution then give me the higher authority contact details.
Appreciate to consider & reactivate incoming facility at my number on first priority.

Please call in my alternate number [protected] for further communication & resolve this problem at the earliest.

Regards
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Nov 13, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2019
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our record, we've informed you that we are having good coverage in this premises of the area. Kindly verify with another Handset/SIM and check once again. If still you facing this issue please revert.

Regards,
Prajakta
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