[Resolved] Idea Cellular — incorrect information offers on idea website

[Resolved] Idea Cellular — incorrect information offers on idea website

S Shrichand khubnani from Indore, Madhya Pradesh

Sir, Yesterday i recharged my idea no. [protected] with 18rs. Through online recharge. The actual offer is that with 18rs of recharge 4g net (Validity 1 hour) mentioned on the care. Ideacellular.com. When i have done 18rs. Recharge (Txn no. Jsm[protected]) on 22 july 2017 at 10.21 pm through idea website and i got 32local mobile minutes. Whenever i called them and asked for clarification on this they are misleading me that the provided by dial ussd code, not mentioned in idea website. Moreover they wasted my time and i lost 35rs. Of my balance. I requesting to refund my money back. +1 photos Was this information helpful? No (0) Yes (0)
Aug 29, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Jul 23, 2017 Updated by Shrichand khubnani Phone/Mobile Number: [protected] Sir, Yesterday I recharged my idea no. [protected] with 18rs. through online recharge. The actual offer is that with 18rs of recharge 4G net ( validity 1 hour) mentioned on the care.ideacellular.com.when I have done 18rs. recharge (txn no. JSM[protected]) on 22 July 2017 at 10.21 pm through idea website and I got 32local mobile minutes. Whenever i called them and asked for clarification on this they are misleading me that the provided by dial ussd code, not mentioned in idea website. Moreover they wasted my time and I lost 35rs. of my balance. I requesting to refund my money back. incorrect information offers on idea website Verified Support Jul 24, 2017 Idea Cellular Customer Care's response Hi Shrichand, Please accept our apologies for the inconvenience caused to you and delay in response.We have addressed your concern under[protected] ref number. Be assured, an update for the same will be provided as on 25th July, 2017. You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any. Regards, Meeta. Jul 26, 2017 Updated by Shrichand khubnani Not response by idea customer care 12345/198 and again wastage of my time Verified Support Jul 29, 2017 Idea Cellular Customer Care's response Dear Customer, As details checked, we would like to inform you that there are terms and conditions applicable on every recharges, hence changing the mode of recharge changes the recharge benefits. As per your mode of recharge for that offer, benefits have been given to you. For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198. Regards, Rajat. Sep 16, 2017 Updated by Shrichand khubnani Not resolved yet
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