[Resolved] Idea Cellular — incorrect recharge value from idea app and poor customer care handling about issue | |||
I recharged with 18 rs on 20 july via my idea app. It is mentioned in idea app that by recharging 18 rs i'll get unlimited 4g data for 1 hour but i got some minutes instead of data. I needed internet that time so i recharged again but again i recieved same message of free minutes. This is very ridiculous. Today i complained about this issue on idea customer care 198. Supervisor, mr sachin patel handled my call. He is also parroting same thing that i've got correct benefit. Even after discussion of several minutes he didn't want to listen my problem. I've attached my idea app screenshots of recharge and i also have call recording of customer care. Please look into my issue and give me proper resolution. Regards, Dheeraj sharma Number - [protected] Was this information helpful? | |||
Sep 2, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 Idea Cellular Customer Care's response Hi Dheeraj, As per details, complaint has been raised under[protected] ref number. Be assured, an update for the same will be provided as on 26th July, 2017.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any. Regards, Meeta. Verified Support Jul 24, 2017 Idea Cellular Customer Care's response Dear Dheeraj, We would like to inform you that the reference number[protected] is under process and will be sorted by 26/07/2017 TAT 17hrs. Regards, Vicky | |||
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We are sorry for the inconvenience caused to you. We request you to share your Idea and alternate number for better assistance.
Regards,
Vicky