[Resolved]  Idea Cellular — inr 3.00 deducted without using any value added services

Address:380054

I got 2 consecutive SMS from 51998. One regarding some Television Series info and one about deduction of INR 3.00

I talked with customer care and did not get proper reply. They continue to speak that I consumed Valued added services. However I did not use any.

They are saying that I have dialled one USSD code and hence it get deducted which is wrong. Also they charged my complain code for INR 3.50. They are bound to give answers and can not cut charges for same. Also in between, my call was put on hold for multiple times for which they can not ask for money.
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Aug 24, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per our communication, we've informed that you've been charged while using WAP service for the mentioned number. Hence, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.
Refer to the below given steps to deactivate the Flash SMS:-

- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Neha
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