[Resolved] Idea Cellular — Internet charges twicely

Ballu1979

from Patna, Bihar

Address:	New Delhi, Delhi, 110059
Website:	Idea

Hi Idea,

Refers to my issue, I have just surender my Airtel connection and port my number to idea.

Initially as per your executive I have been told that there will be two pack will be sufficient for me. One for calling (Rs199) and second for internet (Rs1500).

I have two concern first if I have already taken Rs1500 (15GB free) then why you have charged me for net (Rs550 approx) and secondly why i have been charged two times Rs 1500 for internet.

I request you to please adjust Rs550+1500+taxes in my current bill and raise fresh bill after the correction.

I have already paid Rs 1700 please let me know the difference amount after Rs550+1500+taxes deductions from my current bill Rs.4287.91

Also request you to please activate my services asap.

Thank you
Balvinder Singh
[protected]

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Mar 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Feb 15, 2017

Updated by Ballu1979 After port from Airtel to idea, I thought it would be good decision but after services am getting its disappointing. System is in idea hand my idea account is in idea hand if you guys added two times the same pack. spose you add this pack by your own ten times. It doesnt mean customer pay for your mistake. Why i should suffer for all this

Verified Support

Feb 20, 2017

Idea Cellular Customer Care's response Hi Balvinder,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Mak

Verified Support

Feb 21, 2017

Idea Cellular Customer Care's response Hi Ballu,

As per your telecon with our customer service associate on 21st February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas