[Resolved]  Idea Cellular — internet network

Address:

Ujjain, Madhya Pradesh, 456010

I recharged my father's idea mobile no. With idea plan 404₹ in it they give 300min daily local and std, 1 gb 4g internet daily for 84 days. But when i use the internet they give me sometime 2g net sometimes 3g and occasionally luck by chance 4g. When i asked them about the speed they refused that point, and says in your area it may be sometimes 2g 3g or 4g, i ask them when i charged for 4g internet then why get 2g or 3g internet? A week ago i go to rajasthan the network is not working there but when charged my suddenly network comes and deducted my main balance even i have an active the plan, when i complained about that they says when you are in roaming area the plan is not working. And whenever i asked about the speed they always ignore me by saying that it's not our company policies.
But i think i have rights to know everything about me and my product.