Idea Cellular — Internet Pack | |||
Dear Sir, My Mobile no is [protected] As per attached screen shot from idea cellular site I have done 3G Data recharge of 126 Rs (1GB) on 24th Jan 2015 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs. 126 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in your account 1024.00 MB valid till Feb 23 2015”. When i have called Customer Care and they told ISF means Idea Smart Phone and u will use this, I don't have a Idea Smart Phone. They are not written ISF meaning on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me Was this information helpful? | |||
Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
No sir i didn't get any solution of my problem yet. So please help me.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We wish to inform you that your complaint for recharge has been resolved and benefit of the recharge has been updated for your Idea number. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular